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FAQ

Do I need to make an appointment to be seen for an emergency?

No, we do not schedule appointments. We see patients on a walk in basis.

What should I do if my pet ate my medication?

Find out what kind and the strength of the medication and call AEH immediately at 616-361-9911. The veterinary technician will consult with the veterinarian to determine if your pet needs to be seen immediately. The veterinarian may advise for you to call ASPCA Animal Poison Control at 1-888-426-4435. A consultation fee will be charged. You may also bring the pet straight to AEH.

How much is a visit to your facility?

The Emergency Exam and Consultation Fee is $124. An Exotic Pet Emergency Consultation is $137. Recommendations for care will be discussed with the veterinarian after the physical examination of your pet. Costs of care will be disclosed each step of the way.

What type of payment do you accept?

Major Credit Cards (Visa, MasterCard, American Express, Discover), Cash, Personal Checks (under $500), and financing options through CareCredit, ScratchPay and Ally. We also accept Trupanion Express.

Do you offer payment plans?

Although we do not offer in office payment plans, we accept financing through CareCredit, ScratchPay, and Ally.

Can I visit my pet when he/she is hospitalized?

Our normal policy is you are welcome to schedule a time to visit your pet depending on their condition and level of hospitalization. Due to COVID-19 CDC recommendations, we have changed this policy. We can arrange a hug at the door before you head home. We will accommodate FaceTime visits during hospitalization upon request, as staffing levels permit. Click here to read more about overnight hospitalization.

Do you administer vaccines?

No. For vaccinations you should visit your primary care veterinarian.

Are you affiliated with my primary care veterinarian?

Not directly. In emergency and specialty care situations, we partner with your veterinarian to provide the most comprehensive care for your pet. We do not have direct access to your pet’s records from your primary care veterinarian.

Do your veterinarians make house calls or have an ambulatory service?

No. We only provide care within our facility.

Is there a veterinarian on staff all night?

Yes. We have a veterinarian and a team of veterinary nurses on staff 24 hours a day, 7 days a week, 365 days a year! We do not close for holidays.

How long can I expect to wait?

Just like the human emergency room, we never know what to expect. We do our very best to ensure wait times are minimal, however, care is given in order of urgency. During peak times, please be prepared to experience a longer wait time. We appreciate your patience and understanding!

What is the number for Kent County Animal Control?

(616) 632-7300