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We Now Offer Mobile Check In

Register your pet to be seen, even before you leave the comfort and safety of your home! To begin the online registration process, text "AEH" to 34947 or complete the Online Check-In Form using the button below.

What happens if I come to the hospital without checking in first?

If you have not checked in online prior to coming in, you can check in to ER Express once you arrive, and depending on the condition of your pet, we will either have a technician triage your pet to see if they need to be seen right away or if they are stable we will ask you to return home to wait until it is your pet's turn to be seen.

What if I decide I no longer want/need to have my pet seen?

Reply “9” to cancel your reservation at any time or feel free to call the hospital and let our receptionists know so we can take your pet out of the waiting queue.

How do I know if my pet’s condition is critical and needs to be brought in ASAP vs. stable and able to wait their turn?

We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.

Do you take patients in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?

We try to take patients in the order they are checked in but they are also triaged by a three-tier system, with priority 1 patients always seen first.

Priority 1: May survive if life-saving measures are applied. *Examples: poisoning, collapse, bloat (GDV), active seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heatstroke.

Priority 2: Likely to survive if care is given within hours. *Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections.

Priority 3: Non-life-threatening conditions. *Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.

I live an hour away, will I have enough time to arrive at the hospital once you have contacted me to be seen?

Yes! Once we send you a text to head into the hospital, we ask that you call us to let us know you are on your way and we will reserve your spot for your pet.

Myself or someone in my household is immune compromised and we are self quarantining, are you able to provide curbside service?

If possible, we ask if someone outside of the household is able to bring your pet in to be seen. If no one else is available to bring your pet in and they need to be seen, we would proceed with curbside service and one of our technicians will wear appropriate PPE when accompanying your pet inside the hospital.