If you have not checked in online prior to coming in, you can check in to ER Express once you arrive, and depending on the condition of your pet, we will either have a technician triage your pet to see if they need to be seen right away or if they are stable we will ask you to return home to wait until it is your pet's turn to be seen.
Reply “9” to cancel your reservation at any time or feel free to call the hospital and let our receptionists know so we can take your pet out of the waiting queue.
We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.
We try to take patients in the order they are checked in but they are also triaged by a three-tier system, with priority 1 patients always seen first.
Priority 1: May survive if life-saving measures are applied. *Examples: poisoning, collapse, bloat (GDV), active seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heatstroke.
Priority 2: Likely to survive if care is given within hours. *Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections.
Priority 3: Non-life-threatening conditions. *Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.
Yes! Once we send you a text to head into the hospital, we ask that you call us to let us know you are on your way and we will reserve your spot for your pet.
If possible, we ask if someone outside of the household is able to bring your pet in to be seen. If no one else is available to bring your pet in and they need to be seen, we would proceed with curbside service and one of our technicians will wear appropriate PPE when accompanying your pet inside the hospital.